Sometimes calling an MTN customer care representative in Nigeria via 180 can be frustrating. Waiting for the call to connect can be time consuming, especially when you are not a premium subscriber. In this article, I will show you, how you can easily call and connect to an MTN customer care representative without taking too long on the phone.
Before I proceed, it will be interesting to let you know that calls to an MTN representatives (180) are treated based on customer loyalty. Calls are segmented or divided into two categories; premium and standard subscribers. Premium subscribers are loyal customers who have been on the network for a very long time. These are customers that regular use their line either for calls or for internet activities. Customers on the premium segment have direct access to speak with an agent after customers account balance has been provided, account recharge and change language options have been listed.
For those who don’t fall on the premium division, it is a bit difficult to get direct access to a call representative. If you know you belong to the non premium segment, then this post is for you. With this post, you can easily call and connect within few seconds and talk to a representative. All you have to do, is follow these steps below.
How To Easily Connect To An MTN Customer Care Rep?
- Dial 180
- Press 9 to go the main menu
- Press 6 for support
- Press 0 to speak with a Customer Care Rep
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